1.      If we miss our class time, is it possible to have a Make Up Lesson?
Due to our small class size we only offer make up lessons with advanced cancellation notice, for illness only.  These make up classes are to be done in the session during which the absence occurred, with a maximum of two make up lessons per child.  There is a $5.00 fee for each make up scheduled in order to pay the teacher additional time to be at the pool offering this service. 

2.      What should my child wear?
Your child should come ready to go, with a swim diaper if needed.  All long hair needs to be tied back, or placed in a swim cap so the child can see, and side breathe properly.  Goggles should be adjusted at home before the lesson begins. 

3.      What time should we arrive?

Please arrive on time, leave extra time to park your car; it is difficult for the teacher to start your child once class has begun.  Wait for the teacher to call your child into the pool for his class, but make sure she/ he know you are there.  Thank you!

4.       How long can my child play in the spa?

Please remember, spa time is a privilege for the children.  Do not allow spa time ahead of class, unless your teacher has given permission.  We allow 15 minutes of spa time after class, for the children to play together and have a great time practicing their underwater skills.  You are required to monitor your child during this time, and make sure they and the other children are being respectful of the lessons that are occurring before and after theirs.  Children must use the restroom, and younger children must exit the spa on time or they tend to have “accidents”.  THANK YOU!! 

5.       When do I pay for each session?

In order to retain your child’s swim time, payment is due no later than thirty days prior to the start of the upcoming session.  New clients are scheduled after this, with mailed in packets/payments processed first.  Please use a payment slip for continuing students so we know exactly who the payment is for.  Thank you!

6.      Where are you located?

The pool is located at 142 Avenida Granada, San Clemente, CA 92672

7.      Where do send my paperwork?

Please send all mail to:  P.O. Box 215, San Clemente, CA 92674

8.      What happens when it rains?

The children are already wet, and the pool is 92 °, so we only cancel if the weather is REALLY bad.  Please check our office line @ 949-488-2512 if you are unsure regarding class for that day.

9.       How are classes formed?

Classes are grouped by the child’s exact age, and swim level.  Siblings are allowed in the same class if they are truly at the same swim level; otherwise they are back to back in appropriate classes.

10.   Do I get to stay and watch my child swim?

We love our parents to stay, watch and cheer, but not participate in the teaching.  It is recommended to NOT engage in running conversations with your child while he is participating in class, even for two year olds.  We might recommend you sit close, or step outside, depending on the circumstances and behavior of your child.  Please discuss any concerns you have with us, but be aware that the teacher has limited time during class for “on deck” conversations.  Be prepared for younger children to experience anxiety in a new situation, with a new person.  The third class is usually when all things settle down with your cooperation and support.

11.    Can siblings wait on the pool deck during lessons?   

Siblings are welcome to watch, but may not participate in spa activities.  We ask that you keep all siblings, including young babies and children quiet and occupied, or please step outside the guest area, so the facility remains as calm and quiet as possible.  YES, the teachers will be noisy, it is their job!!  Please keep all deck conversations respectful.  NO LOUD CELL CHATS PLEASE!!  Everything echoes on the water and becomes louder for us.  THANK YOU!! 

12.    We have already participated in a parent tot class at a different school, he did not learn anything.     

  Can we sign up for a level one class? 

We believe that parents can teach their babies to swim, if given the right knowledge and instruction.  Our goal is to educate you as the caregiver in how to teach your baby to swim. When your toddler knows the teacher, you may be able to graduate early, to a level one, but that should not be necessary for your child to learn more.  He will be learning level 1, 2 skills in a Parent tot class format.